AUSTRALIA TERRITORY / DOMESTIC SHIPPING
  • Standard shipping within Australia Territory takes around 2-5 business days.
  • Some remote places within Australia can take longer, which in such cases you can ask your local post office for further information. 
  • International deliveries it may take longer and it depends where is your location.
SHIPPING PRICES: We offer FREE SHIPPING on all orders within Australia! For International orders, the shipping total will be calculated at checkout.

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EXPRESS SHIPPING / FASTER SHIPPING

  • Fee: $15+gst per order (please allow up to 2 days for printing before dispatching)

  • We will provide you a tracking number from delivery company, once your order is dispatched, within Australia Territory.

Most of our orders are shipped with Australia Post.  If you are purchasing a large order, we may use a different courier service instead. Please keep in mind that couriers do not deliver to PO Boxes, so please use your home address. 
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TRACKING NUMBERS: All our domestic orders come with tracking number included, provided by the delivery company, so you can keep an eye on your delivery as it makes its way to you! 
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INTERNATIONAL SHIPPING
Yes, we ship worldwide! Shipping time may vary depending where you are located. We usually recommend waiting around 10 business days and a maximum of 20 days for orders to arrive in any country.
We do not offer tracked shipping for International orders.
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MY ORDER HASN'T ARRIVED OR THERE IS A MISTAKE - HELP!
If your order hasn’t arrived in the allocated time-frame or there is some issue with it, please get in touch with us either at hello@stickersfactory.com.au or on (02) 9939 4567. We will do our best to assist you with it. 
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RETURN
Here at STICKERS FACTORY, we promise our products will be as impressive as they appear on our website. Customer satisfaction is important to us, so if you aren't 100% satisfied with the quality of any item within 30 days of receiving it, we'll be happy for you to return the item (unused) for either a replacement item, a refund or repair of the item. We may ask for faulty/incorrect items to be returned to us for a quality inspection, to ensure those rare problems do not occur again. Typically refunds take up to 2 weeks to be processed once products have been received. Customers will not be eligible for a refund or replacement of personalised or customised products, such as: 
  • Where errors occur from a typing error you may have made on when placing the order
  • For defects that are the result of abnormal use
  • If you have changed your mind
Customers use all kinds of spelling variations for names, so it is impossible for us to know if it is a mistake or just different. So please ensure spelling is checked before an order is completed. 
Our personalised products are made-to-order according to your specifications, so we can’t accept returns where the customer has simply changed their mind.
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If you have any further questions,
please get in touch with us at  hello@stickersfactory.com.au