EXPRESS SHIPPING / FASTER SHIPPING
Fee: $15+gst per order (please allow up to 2 days for printing before dispatching)
We will provide you a tracking number from delivery company, once your order is dispatched, within Australia Territory.
Most of our orders are shipped with Australia Post. If you are purchasing a large order, we may use a different courier service instead. Please keep in mind that couriers do not deliver to PO Boxes, so please use your home address.
TRACKING NUMBERS: All our domestic orders come with tracking number included, provided by the delivery company, so you can keep an eye on your delivery as it makes its way to you!
Yes, we ship worldwide! Shipping time may vary depending where you are located. We usually recommend waiting around 10 business days and a maximum of 20 days for orders to arrive in any country.
We do not offer tracked shipping for International orders.
MY ORDER HASN'T ARRIVED OR THERE IS A MISTAKE - HELP!
If your order hasn’t arrived in the allocated time-frame or there is some issue with it, please get in touch with us either at firstname.lastname@example.org
or on (02) 9939 4567. We will do our best to assist you with it.
Here at STICKERS FACTORY, we promise our products will be as impressive as they appear on our website. Customer satisfaction is important to us, so if you aren't 100% satisfied with the quality of any item within 30 days of receiving it, we'll be happy for you to return the item (unused
) for either a replacement item, a refund or repair of the item. We may ask for faulty/incorrect items to be returned to us for a quality inspection, to ensure those rare problems do not occur again. Typically refunds take up to 2 weeks to be processed once products have been received. Customers will not be eligible for a refund or replacement of personalised or customised products, such as:
Customers use all kinds of spelling variations for names, so it is impossible for us to know if it is a mistake or just different. So please ensure spelling is checked before an order is completed.
- Where errors occur from a typing error you may have made on when placing the order
For defects that are the result of abnormal use
If you have changed your mind
Our personalised products are made-to-order according to your specifications, so we can’t accept returns where the customer has simply changed their mind.
If you have any further questions,